Custom avatars are only available for the Create and Agency plans.
To use a custom avatar on your floating bar timer, navigate to the Live Editor (Edit Campaign > Appearance), click on the 'Template' tab and then 'Add Custom Avatar':
Next, click on the 'Upload' button to upload your image:
Once your image has been uploaded, you can adjust how the image is cropped and then click 'Crop Image':
And now you'll see your custom avatar in the left hand corner of the floating bar timer:
If at any time you want to change your avatar, you can click the 'Edit' button, to either upload a new image or switch to another image you've already uploaded:
And if you'd like to remove your avatar from your floating bar timer, just click the 'Remove' button.
We're here to help! Contact us on live chat (bottom right corner of the screen)
Or you can shoot us an email any time at firstname.lastname@example.org. 🙂